Terms of service
# Terms of Service
**Last updated: 13-05-2026
Welcome to **theshilastore.com**, operated by **Theshilastore** ("we", "us", "our"). By placing an order or using this site, you agree to these Terms of Service. Please read them carefully.
## 1. Who We Are
**Theshilastore**
Vrijheidslaan 4F, 1078Pj Amsterdam, Netherlands
KVK 92412661 · VAT NL004950528B40
Email: info@theshilastore.com
## 2. Eligibility
You must be **at least 18 years old** to place an order. By ordering, you confirm that you meet this age requirement.
## 3. Our Products
Shilastore Premium Shilajit Gummies are a **food supplement**. They are not a medicine and are not intended to diagnose, treat, cure, or prevent any disease. The product is intended to complement, not replace, a varied and balanced diet and a healthy lifestyle.
If you are pregnant, breastfeeding, on medication, or have a medical condition, consult your doctor before use. Do not exceed the recommended daily intake of 2 gummies.
Keep out of reach of children under 18.
## 4. Orders and Pricing
- All prices are displayed in your local currency where supported and include applicable VAT.
- We reserve the right to correct pricing errors and to refuse or cancel any order at our discretion (for example, in cases of suspected fraud, errors, or stock shortages). If we cancel an order you've paid for, you'll receive a full refund.
- A contract is formed when we send you an order confirmation email.
## 5. Payment
We accept the payment methods displayed at checkout. Payments are processed by our payment provider; we do not store full card details.
## 6. Shipping
Shipping terms — including delivery times, costs, and destinations — are set out in our [Shipping Policy](/policies/shipping-policy). Risk of loss transfers to you on delivery.
## 7. Returns and Refunds
Our [Refund Policy](/policies/refund-policy) is part of these Terms. In summary:
- **30-day money-back guarantee** on your first order (no return required).
- **EU/UK 14-day right of withdrawal** for sealed and unsealed products.
## 8. Intellectual Property
All content on **theshilastore.com** — including text, images, logos, design, and trademarks — is owned by Theshilastore or licensed to us. You may not reproduce, distribute, or use it for commercial purposes without our written permission.
User-submitted content (reviews, photos) remains yours, but by submitting it you grant us a non-exclusive, royalty-free, worldwide license to use, display, and adapt it for marketing and operational purposes.
## 9. Accounts
If you create an account, you are responsible for keeping your password secure and for all activity under your account. Notify us immediately if you suspect unauthorized access.
## 10. Acceptable Use
You agree not to:
- Use the site for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Scrape, copy, or republish site content without permission
- Submit false reviews or misleading information
- Resell our products without prior written agreement
## 11. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages arising from your use of the site or our products.
- Our total liability for any claim is limited to the amount you paid for the order giving rise to the claim.
- Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under Dutch law.
## 12. Force Majeure
We are not liable for delays or failures caused by events outside our reasonable control, including natural disasters, strikes, carrier delays, or government action.
## 13. Governing Law and Jurisdiction
These Terms are governed by the **laws of the Netherlands**. Disputes will be submitted to the competent court in the Netherlands, without prejudice to your mandatory consumer-protection rights in your country of residence.
EU consumers can also use the European Commission's **Online Dispute Resolution** platform: [ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr)
## 14. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted on this page with a new "Last updated" date. Continued use of the site after changes means you accept the updated Terms.
## 15. Contact
Questions? Email **info@theshilastore.com**.