Shipping policy

# Shipping Policy

**Last updated: 13-05-2026**

## Where We Ship From

All orders ship from our fulfillment partner in **Germany**.

## Where We Ship To

We currently ship to 29 countries across Europe and the UK:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

## Shipping Costs

- **Free shipping on orders over €50** (or local currency equivalent).

- Orders under €50: a flat shipping fee is calculated at checkout based on your destination.

## Estimated Delivery Times

| Region | Estimated delivery |

|---|---|

| Germany, Netherlands, Belgium, Luxembourg, Austria | 2–4 business days |

| Rest of EU | 3–7 business days |

| United Kingdom | 5–10 business days |

| Switzerland | 5–10 business days |

Delivery times are estimates and not guaranteed. Orders are processed within 1–2 business days. You will receive a tracking link by email once your order ships.

## Customs and Duties (UK & Switzerland)

For orders shipped to the **United Kingdom** and **Switzerland**, your order may be subject to import duties and taxes upon arrival. These charges are the responsibility of the recipient and are not included in our prices or shipping fees.

## Order Issues

- **Lost or stuck in transit:** If tracking has not updated for more than 10 business days, email **info@theshilastore.com** with your order number and we'll investigate.

- **Wrong address:** Contact us within 1 hour of placing your order at **info@theshilastore.com**. We cannot guarantee changes after that window.

- **Failed delivery / unclaimed parcel:** If a parcel is returned to us as unclaimed, we'll contact you to arrange reshipment (additional shipping fee may apply) or a refund minus return costs.

## Contact

**Theshilastore**

Vrijheidslaan 4F, 1078PJ Amsterdam, Netherlands

KVK 92412661 · VAT NL004950528B40

Email: info@theshilastore.com